Job Opportunities at Innovative Laminations Company

Customer Service Specialist

Position Overview

Innovative Laminations Company (ILC) is seeking a Customer Service Specialist to support customers and key accounts within designated market segments. This role is integral to managing the complete order lifecycle and ensuring a seamless customer experience. In this fast-paced position, you will serve as the primary liaison between customers and ILC’s cross-functional teams, including Sales, Production, Warehouse, and Finance, ensuring accurate processing, timely communication, and exceptional service.

Key Responsibilities

• Pre-Qualification: Gather and evaluate essential information to qualify and prepare quotes for prospective sales opportunities generated through customer inquiries.

• Order Entry: Process and enter customer orders accurately into SAP.

• Customer Data Management: Maintain and update customer records, including special pricing and reporting, within SAP.

• Billing: Generate and distribute invoices following shipment.

• Quote & Prototype Follow-Up: Proactively follow up on quotes and prototypes issued to assess opportunity status and timeline.

• Customer Satisfaction: Address and resolve customer concerns, including returns, replacements, and shipment delays, to ensure a positive customer experience.

Requirements

Minimum Qualifications

• Bachelor’s degree in business, Marketing, or a related field.

• 2-5 years of demonstrated experience supporting customers and managing order fulfillment processes.

• Excellent verbal, written, and phone communication skills.

• Strong interpersonal skills with the ability to effectively manage customer requests and concerns.

• Proficiency in Microsoft Office (Outlook, Word and Excel), Internet navigation, aptitude to learn Salesforce, and SAP.

• Highly detail-oriented, organized, and able to prioritize multiple tasks in a dynamic environment

 

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